Dispute Resolution
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Compare and contrast mediation, interest arbitration, and grievance arbitration
Disputes are bound to arise where people are relating, be it in a family setting or the workplace. Dispute resolution techniques adopted must therefore resolve these disputes in the best way possible. Mediation and arbitration are some of these techniques.
In mediation, a neutral third party is sought to help the parties in dispute reach a resolution to their dispute (Cascio, 2013). The third party however does not act like a judge in the mediation process. The mediator rather assists the conflicting parties reach his or her own settlement (Cascio, 2013). The disadvantages of mediation are that the third party is involved only by invitation. He or she therefore has no power to throw someone out of the mediation process (Cascio, 2013). These barriers notwithstanding, the advantages of mediation are that the process is face-saving such that each party can make concessions to the other without appearing weak and the parties see the process as fair and thus accounting for higher percentage of settlements (ibid).
Arbitration on the other hand involves a judge who listens to all the parties in dispute and makes a decision on binding settlement terms (Cascio, 2013). In this case, arbitration dictates a settlement rather than recommending it (ibid). We can look at arbitration in two ways, that is, interest arbitration and grievance arbitration. Interest arbitration is commonly used in the public sector. It involves imposition of a settlement, which makes it controversial since it eliminates the need for the parties to negotiate independently (ibid). Grievance arbitration mostly entails the rights of the workers and results when these rights are violated (ibid). The grievances must be specified and expressed in writing in the resolution process (ibid).
In conclusion, dispute resolution is necessary for peaceful coexistence.
Reference
Cascio, W. (2013). Managing human resources: productivity, quality of work life, profits (9th ed.). New York: McGraw Hill.