The Manager’s Perspective
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The Manager’s Perspective
The manager’s role is implementing decisions made by the organization. The manager has therefore to make tactical decisions (Saylor Foundation) to help him or her implement the policies of the organization. He or she has to come up with a set of objectives to be achieved by the employees of the organization (Saylor Foundation). These objectives should be based on the set of goals the manager wants achieved to direct the organization to the desired level.
The manager should determine relationships with employees among themselves and the company. In this regard, the manager should come up with a proper reward scheme to enable workers deliver effectively on the goals of the company (Saylor Foundation). He or she should be able to determine use of resources and the outcome. This allocation of resources should be determined by the extent to which tasks for which resources have been allocated help to achieve the organization’s goals.
Problem Solving
A leader should be able to “bring to the situation a clear and compelling sense of the future as well as an understanding of the actions needed to get there successfully (Practical Management). The company’s situation requires a clear set of goals that will enable retention of her employees.
The manager should come up with an internal training program, for instance, experienced employees could train new ones how to handle customers. There should also be an occasional employee improvement program to allow employees gain skills and confidence in the work they do. In addition, productivity should be rewarded. This could be in form of awards where most productive employees are awarded. For instance, they could be promoted or get recognition. This will be a great motivation for the employees. To handle pay, the management should initiate a process where employees join a union and then the union officials could negotiate pay on behalf of their members (about.com). This should take into consideration the state of the company so that the company does not undertake an investment with no returns.