Dilemma at Devil’s Den
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History, Development and Growth
In the case report, the history of Devil’s Den is not clear. Mt. Eagles established the Den, which is run by an external entity, College Food Service. The management of the den has loopholes that lead to losses. The employees are majorly students with no proper knowledge of managing such an outlet, all of them keeping with the happenings with none instigating change.
Internal strengths and weaknesses
The outlet employs mostly students in part time basis giving them a chance to build on their experience. The control of the den however is not formulated and running of the operations is sometimes left for the inexperienced students. The permanent manager is not taking the employees to task to be accountable on their deeds and operation of the outlet. No one is taking action against the employees and their misconduct while on duty, and much is lost when employees and customers carry away food and goods without paying for them.
Analysis of the external environment
It is difficult to conduct an external analysis of the outlet as it is.
SWOT analysis
Strengths of the outlet are minimal. It serves students’ community run by a contract firm. The outlet employs students on shifts and part time basis, earning them extra cash for spending.
The weaknesses of the den are that there is the lack of ethical and corporate strategies making the institution run at a loss with uncontrolled conduct of the workers as they carry goods and food free. The management is less concerned ending the vice and no actions taken about it.
The opportunities the den can explore are to instigate proper management and oversight over its employees in order to benefit from the workforce. There is also need for accountability in terms of ethics and management to enable the outlet gain proper benefits and remunerate its employees with better terms. Proper ethical standards and executive strategy is necessary.
Major threats are the increasing carrying of goods and food from the outlet and uncontrolled workers behavior that may lead to continued loss and poor strategies of Devils Den.
Corporate-Level Strategy
Most of the employees of the outlet are students who are still studying. The outlet also does not have ethics guideline applicable to the workers that subjects the workers to take responsibility for their actions and duties. The den has fault oversight leveraging unscrupulous personal interest of the workers.
Business-level strategy
The culture and norm of the outlet put neither the company’s interest ahead nor the ethical considerations. There is a breach in the application of general ethical principles to the actions and decisions of the business and conduct of employees.
Recommendations
The outlet must develop ethical strategies that will enable it have sanity in operations and service delivery. The business must ensure it operates honorably and ethically in an organized manner making the company a great place to work, not only for the benefits but also for personal ethical development. It must focus on the future and present in an uncompromising manner.
Actions for Successful Changes
The outlet must have standard ethical strategy and corporate level strategy in place that guides on what is wrong and right. The employees must be assessed to ensure that they meet and commit to the set standards and continuous training be instituted. The leadership must also take responsibility for their positions and be held accountable for every action under their watch.
Reference
Gamble, J., Strickland, A., & Thompson, A. (2014). Crafting and executing strategy: The quest for competitive advantage: Concepts and cases (19th ed.). New York, NY: McGraw Hill.