HOSPITALITY MANAGEMENT

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HOSPITALITY MANAGEMENT

  1. Briefly explain the role of housekeeping in 5 star properties.

Housekeeping deals with cleanliness and all accessories services attached to it. This department takes care of all the rooms in the hotel and makes sure that they are cleaned after checking out by guests. The housekeeping department can also take the role of offering laundry, dry cleaning services as well as shoe polishing services.

It is the role of the housekeeping department to determine whether guests are happy during their stay as this will account for whether they are going to come back to the hotel or not. The role of this department therefore is to improve the appeal of the rooms.

The department works in consultancy with the report on occupancy and the schedules on occupied rooms so that they can go ahead with cleaning.

The department must also ensure that the cost of labor is kept low. This is because this department is involved in work that, although very vital for the running of the hotel, it brings returns. Most of it involves expenditure in terms of wages to the personnel who are involved in cleaning.

  1. Suggest 10 effective methods to organize housekeeping department
  2. Determining who is responsible for what task and the resources required
  3. Identifying necessary records to document and activities and functions of the department
  • Establishing procedures for record keeping
  1. Matching records
  2. Preparing a plan
  3. Documenting
  • Cleaning out records
  • Organizing records
  1. Maintaining records
  2. Training of employees
  3. Discuss 10 human resource issues related to housekeeping

The ten human resource issues related to housekeeping include:

  1. Diversity management

This has to do with the dynamic world we live in. The industry has to adapt to the ever changing world and therefore employees have to be chosen to operate in this diverse process for the industry to stay afloat. This will ensure that the hotel offers the latest and best services to its guests in terms of cleanliness and order in the rooms.

  1. Turnover

Turnover deals with employees who leave the workplace and how they should be replaced. This has to do with the advantages and disadvantages of such a turnover in the hotel industry.Turnover can be both positive and negative for the housekeeping department in that a great turnover of employees could jeopardize the operations of the hotel or even stalling them. It could also mean that the hotel is not giving the right motivation for the workers.

  • Recruitment

Recruitment involves getting new employees through applications, screening of the applicants to get suitable employees for the job. This will involve getting people with the right skills for specific jobs in the department, and that the department is up to date with what is going on around them.

  1. Selection of employees

This involves selection of suitable employees from those who have been screened through the recruitment. This involves conducting interviews among other things.

  1. Training

Training involves imparting new skills for the employees to serve effectively and to be able to adapt to changes in the industry.

  1. Follow-up

This involves providing opportunities to use new skills. The new skills learnt have to be used for promoting the housekeeping department to make it up to date with the ongoing in the hotel industry.

  • Scheduling of employees

Scheduling is determining the number of staff to work each day. This is done in order to save money because housekeeping involves spending of money.

  • Productivity

Productivity involves determining the amount and the efficiency of the employees in the department.

  1. Staffing guide

This involves determining the hours of labor, the number of employees and the expense involved in the housekeeping department.

  1. Motivation

Motivation of workers plays an important role since it determines their productivity and efficiency at their work. It determines whether the employees will love their job or not.

  1. Explain 5 efficient techniques to manage housekeeping inventories

The techniques involved in management of housekeeping inventories include:

  1. Sorting

Sorting is distinguishing between what is necessary and what is not and removing the unnecessary.

  1. Setting in order

This involves putting everything in its place. This will make work easier since everything will be where it is supposed to be.

  • Shining

Shining is cleaning up the workplace and looking for ways to keep it clean. This is because everyone wants to work in a clean environment.

  1. Standardizing

This involves ensuring that these steps mentioned earlier are maintained and adhered to.

  1. Sustaining

This involves keeping the gains of the techniques earlier discussed at the workplace.

  1. List down 10 ways to control expenses in housekeeping
  2. Monitoring overtime
  3. Analyzing the payroll
  • Utilizing staff fully
  1. Training on additional skills
  2. Scheduling staff
  3. Team work
  • Consolidate the hotel
  • Outside labor
  1. Reduce on the cost of items used for cleaning
  2. Controlling the use of the items

 

 

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